FAQ

Frequently Asked Question(s)

I have money on my Steam account, but now they are not displayed. Why?
Steam Money are not appropriate to this site. You should fill up the balance on killcase.com directly.
I wanted to pay 100USD, but received an error in payment process. Why?
Please try making multiple payments of smaller amount. Sometimes there can be limitations on your payment account, but making couple transactions with smaller amounts will solve the problem.
Where do I update my Trade URL?
Update your Trade URL on your profile page. You can find your Trade URL here Trade-Url.
I have money on my Steam account, but now they are not displayed. Why?
Steam Money are not appropriate to this site. You should fill up the balance on killcase.com directly.
I wanted to pay 100USD, but received an error in payment process. Why?
Please try making multiple payments of smaller amount. Sometimes there can be limitations on your payment account, but making couple transactions with smaller amounts will solve the problem.
Where do I update my Trade URL?
Update your Trade URL on your profile page. You can find your Trade URL here Trade-Url.
I have filled up the balance but money didn't come. What to do?
Attention! Your payment may be delayed for 5-10 minutes. If your account was not refiled within an hour, please contact the support and give us info about details of payment. Use live chat or e-mail:[email protected]
Before opening Cases
Please, be sure to check your account trades on Steam, otherwise our bot will not be able to send you your items. Open your inventory, make sure that there is no 7 days ban after the password had been changed and Steam Guard is working properly.
How do I receive my skin(s)?
You will receive your skins as a Trade Offer. Go here to get your items.
I have filled up the balance but money didn't come. What to do?
Attention! Your payment may be delayed for 5-10 minutes. If your account was not refiled within an hour, please contact the support and give us info about details of payment. Use live chat or e-mail:[email protected]
Before opening Cases
Please, be sure to check your account trades on Steam, otherwise our bot will not be able to send you your items. Open your inventory, make sure that there is no 7 days ban after the password had been changed and Steam Guard is working properly.
How do I receive my skin(s)?
You will receive your skins as a Trade Offer. Go here to get your items.